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Europa Centre

METHODS OF PAYMENT
REFUND / RETURN POLICY

Methods of Payment to EUROPA GYM CENTRE CIC (Registered No: 07449041)

 

Upon joining Europa you will be sent a link to set up a GoCardless account for monthly payments.

 

Fees can also be paid by Cash or Credit/Debit Card (Visa & Mastercard)

 

We DO NOT accept American Express.

 

We can also take Credit/Debit Card Payments over the phone. We do not post credit card receipts, your receipt will be shredded and disposed of accordingly.

 

Payments via Credit/Debit Card (Visa & Mastercard Only) can also be made via our Customer Portal.

 

By processing your payment through our system you agree to accept all our Terms and Conditions, available to view on this website & available to view on the Customer Portal. An accurate description and pricing for all goods and services, in GB£ will be available to view through this Customer Portal.

 

Return / Refund Policy

 

Class fees are payable in advance on a Monthly basis. The number of classes available per Month can be different. This results in a difference in cost per Month. We will send you a statement via email before the fees are due outlining the cost per Month, these are also available at reception. Fees must be paid between the 21st and the 28th of the month during the month prior to which you are paying for. Ie. You must pay by the 28th September for October. If your child attends any classes during a course then you are liable for the full course regardless of attendance and no refunds will be given.

 

There are no discounts or refunds for illness as you are paying for your child's space within the class. The full course payment is due regardless of your child's attendance. If your child does not attend any classes for more than 3 weeks without you notifying us then their space will be given to the next child on the waiting list. If there is a situation where the child has a long term illness or injury then you will need to discuss the matter with Reception and not assume that you will not be charged if your child is not attending.

Gym Zone tickets are non refundable, however you can transfer your tickets to another date up to 24 hours before your booking.

 

Returns Policy for Europa Centre Shop

At the Europa Centre, we strive to provide high-quality gymnastics clothing to our customers. Please review our returns policy carefully.

Returns on Non-Faulty Items

We do not offer returns or exchanges for non-faulty items. This includes situations where customers have chosen the incorrect size. To ensure the perfect fit, we provide sample sizes at our reception. We encourage customers to take advantage of this service before making a purchase.

Sample Sizes at Our Reception

Visit our reception to try on sample sizes and receive assistance from our staff in choosing the right size for your child. This service is designed to help you make an informed decision, ensuring satisfaction with your purchase.

 

Returns for Faulty Items

In the unlikely event that you receive a faulty item, please contact us at info@europagymcentre.com within 14 days of receiving your order. Provide your order number and details of the fault, and our team will guide you through the return process.

Upon receiving the returned item, we will inspect it to confirm the fault. If the fault is verified, we will offer a replacement or issue a refund.

 

Contact Us

If you have any questions about our returns policy or need assistance, email us at info@europagymcentre.com or call us on 01322318888.

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