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GENERAL TERMS & CONDITIONS
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Europa Gym Centre CIC– General Terms & Conditions
References to we, our, us, Europa, Europa Centre in these Terms & Conditions are to Europa Gym Centre CIC (registered charity no: 1058489)
These terms and conditions, code of conducts and policies set out the agreement between us, you should read them carefully before enrolment and any purchases.
1. Europa Annual Club Membership
1.1. Annual Club Membership is applicable to students enrolled in our classes.
1.2. Annual Club Membership at Europa is £40.00 and is charged on joining (renewed on the same month of joining annually).
2. British Gymnastics Annual Insurance
2.1. All Members must hold valid British Gymnast Insurance. This can be applied for at https://www.british- gymnastics.org/memberships .
2.2. It’s the responsibility of the Member to obtain insurance. Insurance is renewed annually.
2.3. See British Gymnasts website for up-to-date insurance fees. Europa shall not be held responsible/liable for any increase in insurance fees.
2.4. Participation in classes will not be permitted without valid insurance.
3. Fees & Additional Charges
3.1. Annual membership is non- refundable and is payable after the trial with the monthly fees.
3.2. After the trial you have 24 hours to pay the fees. If we do not hear from you the participant will be removed from the class and the space offered to the next child on the waiting list.
3.3. Participation is not permitted without Club Membership or British Gymnastic Insurance.
3.4. The invoice for Class fees is posted on the 14th of each month and due before 28th of that month payable each month in advance, fees can be paid by using the JoinIn APP (we do not accept American Express), participation is not permitted if the required payment has not been received in advance.
3.5. If no fees have been received in advance the participant will be taken out of the class and the space offered to the next participant on the waiting list.
3.6. Our classes run continuously throughout the year excluding Bank holidays and the Christmas break. Please see www.europagymcentre.com for up-to-date class age groups and times.
3.7. Fees maybe increased on a yearly basis at our sole discretion.
3.8. No refunds or credits will be given during closure which is enforced by the government due to but not limited to global pandemics. Fees already paid can be used for holiday workshops.
3.9. Late payments will have a £10 admin charge added.
4. Return and refund for Europa Centre Shop
4.1. Non-faulty items: We do not offer returns or exchanges for non-faulty items. This includes situations where customers have chosen the incorrect size, to ensure the perfect fit we provide samples sizes at our reception we encourage customers to take advantage of this service before making a purchase.
4.2. Faulty items: In the unlikely event that you receive a faulty item please contact info@europagymcentre.com within 7 days of receiving your order. Provide your order number and details of the fault and our team will guide you through the return process. Upon receiving the returned item, we will inspect it to confirm the fault and if verified we will offer a replacement or issue a refund.
5. Absence and Cancellation
5.1. If the participant attends any classes during a month, then you will be liable for the full month payment regardless of attendance and no refund will be given.
5.2. There are no discounts or refunds for illness as you are paying for the participants space within the class. The full months payment is due regardless of your child’s attendance.
5.3. If the participant does not attend classes for more than three weeks without you notifying us, then their space will be given to the next child on the waiting list.
5.4. If the participant decides not to continue at Europa you must inform us upon receiving the next invoice to avoid being liable for the next month’s full payment.
5.5. Club membership and British Gymnastic Insurance are non- refundable. If you are joining another club the insurance can be transferred. This will be your responsibility.
5.6. We may on occasion have to cancel classes or change venues due to events taking place at Europa. We will always let you know of any changes in advance where possible of you paying the monthly fee and will of course reflect this on your invoice if needed.
5.7. Europa reserves the right to cancel classes, alter the times and/or venues of classes
6. Photos and Footage
6.1. From time to time, we may take photos or footage of our members in the centre and place them on our notice board, website, in newspapers, social media, on television or used for promotional purposes. If you do not wish for the named applicant’s image(s) or footage to be used in any way you must let us know in writing immediately addressing the letter to the “Club Welfare Officer” ensuring that the applicant’s name is visible and legible.
6.2. Unfortunately, if you decide not to allow photos or footage your child will be limited to what events they can take part in.
7. Medical
7.1. If an applicant has any medical details that we need to know it is your responsibility to ensure the medical details section has been completed when registering your child and kept up to date with any changes.
7.2. Any child that requires an inhaler this must be marked with the child’s name. It should be handed to the coach in
charge of the class at the beginning of the lesson and collected again at the end. The staff may assist the child, but the child must administer it themselves or have a parent/carer at the centre to administer the medication.
7.3. All incidents and accidents will be recorded and parent/carer notified at the end of their lesson or before depending on the severity.
8. Holiday Workshops & Activities
8.1. Once payment has been received for holiday workshops, camps and holiday activities no refund or credit will be given for cancellation or non-attendance
8.2. If we receive 72 hours notice for a change of date an alternative may be offered at our discretion and availability.
9. Safety and Registration
9.1. Parents/Carers and other family members are not permitted inside the gymnasium. Please talk to the person running that particular event.
9.2. Please register at reception for all activities and pick up a coloured card this relates to your class and is to be handed in to the coach on the door.
9.3. Please use toilets and changing rooms on the second floor. Toilets on the first floor are solely for the use of
gymnasts/dancers and fitness members. Please ask your child to go to the toilet before their class. The children will be required to go to the toilet on their own.
9.4. You must drop your child to the Gym door ensuring they enter the class via the correct door. Once in the gym the responsibility of the child is then handed over to the Europa Centre staff.
9.5. Parents/Carers must then vacate the first floor. Screens are available to view in our coffee shop on the second floor.
9.6. As this is a busy venue parents/carers are asked to supervise their children and are not left unsupervised at any time.
9.7. While in the gymnasium every effort will be made to ensure the safety of all class members. It is the parents/carers responsibility to ensure their safety and whereabouts when the child is not taking part in their class. Europa Centre is only responsible for your child while they are taking part in their specific class time not before or after.
9.8. Parents do not need to stay for the duration of the class but must ensure they collect their child on time and that any contact details that we hold are current.
9.9. Children are allowed to bring water with them this will be placed in a bottle carrier (so no large bottles please) and held by the coach.
9.10. 5 minutes before the end of class (and not before) parents/carers can wait for their child by the pick-up barrier on the first floor.
9.11. You must collect your child from the parent pick-up area on time. We do not release your child until they recognise their parent/carer. Once the child’s class has ended and the child has been collected by you the responsibility of the child is no longer that of the Europa Centre staff. Children cannot be left in the centre without supervision.
9.12. If you are running late, please let us know so that a member if staff can continue to take responsibility for your child until you arrive. We advise that you put our number in your mobile so you can easily contact us.
9.13. If you choose to drop off or collect your child in any other way than stated above i.e. children arriving and leaving on their own, please let us know in writing addressing your intentions to our Club Welfare Officer and ensuring your child’s name is visible and legible. This will also mean that as soon as the class has ended the responsibility of the child is no longer the Europa Centre staff. If you choose not to adhere to any of the rules on dropping off and collecting your child the Europa Centre will not be held responsible for your child other than during their class times your child is enrolled in.
10. For Safety Purpose
10.1. For Safety purposes: Members should wear comfortable clothing to allow freedom of movement while at the same time clothing must not be too loose fitting for safety reasons. Denim, school uniform, skirts and crop tops are not allowed. Leotards for girls and leotard and shorts for boys are preferred for gymnastic classes please see our website for club leotards and shorts.
10.2. Hair must be neatly tied back with no exceptions, hair beads are not advisable.
10.3. It is forbidden to wear any form of jewellery in the gymnasium. Religious jewellery must be taped or covered with high neck, long sleeves or wrist bands all provided by the member. (tape and wristbands are sold at reception).
10.4. Gymnastic members must be barefoot during training times unless there is a medical reason which should be discussed with the coach in charge of the child’s class at the start of the lesson.
10.5. Children are advised to come already changed in their gymnastic clothing.
11. Personal Property
11.1. The Europa Centre cannot be held responsible for any items lost/stolen or damaged on the premises including the Europa Centre car park.
11.2. Our advice is to clearly label all participants belongings with their name and advise that you do not bring any items of value such as jewellery, watch, mobile phones, tablets etc.
11.3. Lost Property can be found at reception, please note that the previous months lost property will be disposed of or donated to charity.
12. GDPR Privacy Notice Opt-in Consent
12.1. General Data Protection Regulations has placed a legal obligation on businesses that process personal data and has created rights for people whose personal data is processed.
12.2. We take your privacy seriously and ensure your personal information is kept secure. We will only use your personal information for contractual purposes to administer your account or, in the event of an emergency, provide the service you requested from us.
12.3. From time to time, we would like to communicate with you with details of news, events, competitions, special offers, change of terms & conditions and respond to any comment or questions you may send and about any changes to classes.
12.4. Keeping in contact: By opting in you agree to us contacting you by email, SMS and telephone, we will only contact you if you have permitted us to do so.
12.5. You may also opt-out at any time however, we will not be able to contact you from then on.
12.6. Please see our full GDPR-Privacy notice on your customer portal or www.europagymcentre.com
13. Complaints
13.1. If you have a complaint, please email info@europagymcentre.com or call us on 01322 318888.
13.2. Please see our complaints policy which can be found on your customer portal or our website www.europagymcentre.com